Sign Up to Our Newsletter
Get all the latest Wilkinson Cameras news, offers, event infomation & more direct to your inbox.
DJI Care Refresh
Although DJI drones have safety features (most models; please see specific product for exact features) such as Return to Home (RTH), Obstacle Avoidance, and battery power warnings, you can add extra peace of mind with DJI Care Refresh. DJI Care Refresh is available for most DJI products as an optional insurance product and covers Collision, Water Damage, Flyaway losses, and natural wear and tear for either 1 or 2 years*.
*2 year plan only available on certain DJI products. DJI Care Refresh must be bought at the time of purchase as it must be activated within 48 hours of your device first being powered on.
What is DJI Care Refresh?
This information is subject to change without notice and therefore must be used as a guide only. For the most up-to-date information, please visit the DJI Support page or get in touch with a Wilkinson Cameras Expert today.
DJI Care Refresh is an after-sales service plan launched by DJI, which provides you with efficient, flexible, and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go.
DJI Care Refresh Series service includes the following two service plans, which you can choose according to your needs. For details, please refer to the Terms of Service:
| Service | Supported Product | 1-Year Plan | 2-Year Plan |
|---|---|---|---|
|
Product Replacement If damage or a flyaway scenario occurs to the product during normal use or from an accident, after completing the replacement service process, you can obtain a functional product from DJI. * Including paying an additional replacement fee; please click here to see the replacement fee. |
For damage: All models For flyaway, please click here to see the detail |
Two replacements in one year * Usable once for flyaway |
Four replacements in two years * Usable twice for flyaway |
|
Official Warranty Free repair service is provided by DJI if the covered parts are malfunctioning due to non-user error while DJI Care Refresh is within the validity period. Please refer to the Terms of Service for specific coverage parts. |
All models | Covered parts are eligible for official warranty when 1-Year Plan is within the validity period. |
Covered parts are eligible for official warranty when 2-Year Plan is within the validity period. |
|
Exclusive Repair Discounts If the main products or accessories are damaged during normal use or due to accidents, both the product and the accessories sent along for repairing are entitled to exclusive discounts within a certain quota. |
DJI Mavic 3, DJI Mavic 3 Cine | Twice a year | Three times in two years |
|
Factory Maintenance DJI repair services offer factory maintenance covering basic inspections, upgrades, calibrations, cleaning, and easily-worn part replacement to keep your aircraft in excellent condition. |
DJI Mavic 3, DJI Mavic 3 Cine | Once a year | Twice in two years |
* Rewards for Safe Use provided for first purchase: If the DJI product has not used a replacement service during the term of validity of DJI Care Refresh purchased for the first time, an additional 1-year extended warranty service will be provided for your product after the current DJI Care Refresh expires. Supported product: Osmo Action 4, DJI Mini 4K, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI Action 2
* During the transition period of new and old packaging, the services displayed on the package may not be updated. After binding and activating the physical card of DJI Care Refresh, users can enjoy the upgrade benefits. Please refer to the DJI official website for the most up-to-date content of benefits.
How do I purchase DJI Care Refresh?
DJI Care Refresh will be shown on every relevant product. Simply add DJI Care Refresh to your basket at the same time as purchasing your new DJI product. It’s really important to purchase at the same time as DJI Drones can only have DJI Care Refresh applied within 48 hours of first being turned on.
Does DJI Care Refresh work in other countries? What if I damage my drone on holiday?
Currently, DJI Care Refresh provides international coverage to DJI RS 4, DJI RS 4 Pro, Osmo Pocket 3, Osmo Action 4, DJI RS 3 Mini, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Action 2, DJI OM 4, DJI OM4 SE, DJI OM 5, DJI RS 2, DJI RSC 2, DJI RS 3, DJI RS 3 Pro and DJI Pocket 2.
For the supported products above, when purchased from Wilkinson Cameras and with a valid proof of purchase, you can enjoy replacement and warranty services, as well as the extended warranty service included in a DJI Care Refresh (2-Year) plan, at any DJI official or authorised repair centres that could provide DJI Care Refresh services once they confirmed your claim had met the service conditions.
* For other non-supported products, DJI Care Refresh Service is only available in the country or region where the DJI Care Refresh was purchased.
More Information
For the latest information on DJI Care Refresh, Terms & Conditions and information on how to claim, you can either visit the DJI Support Website or get in touch with one of Wilkinson Cameras's DJI Drone Experts today.
pre-owned. perfected.
Save money on quality equipment when you buy second hand from us
Trade In
Part-exchange your old equipment and put the money towards your latest purchase.
Find Your Local Store
Take advantage of our in-store services and speak to one of our experts today.